Introduction
Welcome to SoulMate ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our AI companion application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Information We Collect
Personal Information You Provide
When you use SoulMate, we may collect:
- Account Information: Email address, username, and password when you create an account
- Profile Information: Name, age, gender, and preferences you provide during onboarding
- Character Customization: Information about the AI companion you create, including name, personality traits, and appearance preferences
- Chat Content: Messages you exchange with your AI companion
- Media Content: Photos you upload or generate within the app
- Payment Information: Subscription details processed through Apple's App Store (we do not store your payment card information)
Automatically Collected Information
We automatically collect certain information when you use the app:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features you use, time spent in the app, interaction patterns
- Analytics Data: App performance metrics and crash reports
How We Use Your Information
We use the information we collect to:
- Provide Our Services: Create and maintain your account, deliver AI companion experiences, and process your requests
- Personalize Your Experience: Customize your AI companion's responses and behavior based on your interactions
- Improve Our Services: Analyze usage patterns to enhance app features and user experience
- Process Transactions: Handle subscription payments and provide customer support
- Communicate With You: Send service-related notifications and respond to inquiries
- Ensure Safety: Monitor for violations of our Terms of Use and protect against harmful activities
AI-Generated Content
SoulMate uses artificial intelligence to generate text responses and images. Please be aware that:
- AI-generated content is created dynamically based on your interactions
- We use your conversation history to provide contextual and personalized responses
- Generated images are based on your character customization preferences
- AI outputs may occasionally contain unexpected or inappropriate content despite our safety measures
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted in transit using TLS/SSL protocols
- Secure Storage: Your data is stored on secure cloud servers (Google Cloud Platform)
- Access Controls: Strict access controls limit who can access your information
- Regular Audits: We regularly review our security practices
Data Retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by:
- Using the in-app data management features
- Contacting us at privacy@masoul.app
Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
Third-Party Services
We use the following third-party services:
- Google Cloud Platform: Cloud hosting and data storage
- Google AI (Gemini): AI language model for generating responses
- Replicate: AI image generation services
- Apple App Store: Payment processing for subscriptions
These services have their own privacy policies, and we encourage you to review them.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Opt-Out: Opt out of certain data collection practices
To exercise these rights, contact us at privacy@masoul.app.
Children's Privacy
SoulMate is intended for users aged 17 and older. We do not knowingly collect personal information from children under 17. If we learn we have collected information from a child under 17, we will delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy in the app and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising your rights
We do not sell your personal information.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@masoul.app